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More Complexity. Fewer Problems. How Proactive Support Boosts the Broadband Subscriber Experience
Date: Wednesday, September 14, 2022 Time: 1:00 p.m. New York / 6:00 p.m. London sponsored by
![]() When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores. Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
Speakers:
![]() ![]() ![]() Anne Guenther has 15 years’ experience in the telecommunications, unified communications & collaboration, and SaaS industries. As Product Marketing Director for Support Cloud at Calix, she is responsible for all Go-to-Market aspects of this cloud-based application (as part of the Calix Cloud platform) and helping to advance the subscriber experience management practice.
Alzbeta Fellenbaum is a Principal Analyst at Omdia covering consumer broadband access data and bundling trends. She follows closely and advises on service provider consumer broadband strategies and monitors technical and regulatory developments across the industry.
Alan covers the cable, broadband, and video technology and infrastructure markets, including cable networks and services. In particular, he tracks the markets for new cable, video, and broadband access technologies, including DOCSIS 3.1, Full Duplex DOCSIS, CCAP, DAA, Fiber Deep, FTTH, Coherent Optics, IPTV, OTT video, Gfast, NG-PON, Wi-Fi, and 5G. Formerly a contributing analyst at Kinetic Strategies and One Touch Intelligence, Alan has covered the cable, telecom, broadband, media, and consumer electronics industries for more than 25 years. As a business technology journalist, he previously worked for Crain’s New York Business, Cable Digital News, Communications Daily, Multichannel News, Cable World, and Communications Technology magazine, among others. A New York native, he is now based in the Toronto area. close this windowMr. Richard is the SVP of Business Development for the Mears Group, supporting OSP construction and Broadband infrastructure services. Todd has expert knowledge of fiber long-haul and FTTX design and implementation.
Atsuo Kawamura joined NEC Corporation in April 1986. His career started as a software engineer for the development of digital telephone switching system for global communication service providers. In 2012, he became General Manager of Carrier Services Division, responsible for overall network services and solutions for telecom carriers. In 2014, he became Senior Vice President and headed the SDN /NFV business which is the core technology for next generation carrier network. In 2017, he was promoted to Executive Vice President and head of Telecom Carrier Business Unit, supervising the provision of a wide range of end to end telecommunication products and solutions. In 2018, he was assigned to the head of Network Service Business Unit, responsible for network service business to various enterprise customers as well as telecom operators. In 2021, Global 5G business was assigned as his additional responsibility. close this windowRich Loveland is the Director of Product Line Management for Vecima’s Passive Optical Networking (PON) for fiber-to-the-premise products.
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Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores. Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
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