ISPs catch heat about data caps, price increases
A group of major US broadband service providers is under pressure from Democrats in the House Energy & Commerce committee for implementing data caps and usage-based policies and/or for raising service prices during the pandemic.
Those catching heat include Altice USA, AT&T, CenturyLink/Lumen, Charter Communications, Cox Communications, Frontier, T-Mobile and Verizon, according to Multichannel News.
According to a copy of the letter dated January 11 obtained by Broadband World News, Democrats in the committee want answers on their pricing and policy moves during a public health and economic crisis that has only amplified the critical need for reliable and affordable Internet service as millions were forced to work and school from home.
Committee members note that ISPs in the group and across the country expanded affordable service offerings, provided free months of service, opened Wi-Fi hotspots, temporarily halted the use of data caps and participated in the FCC's voluntary Keep Americans Connected pledge.
"With the expiration of the FCC's pledge, and the passage of time, some companies have already started to abandon the policies they adopted in the early days of the pandemic even though COVID-19 continues to surge throughout the nation and millions of Americans remain unemployed or under-employed," a set of Democrats in the Committee (Chairman Frank Pallone Jr., D-NJ; Mike Doyle, D-Pa.; and Jerry McNerney, D-Calif.) wrote.
They pointed generally to recent reports of price increases while noting that at least one major ISP re-imposed and expanded the reach of usage-based data policies.
The data cap example appears to be targeted at Comcast. The Philadelphia-based cable operator reinstated its data usage policy in July following a months-long hiatus while also raising the policy's monthly data limit from 1 terabyte per month to 1.2 terabytes per month. Then, starting January 1, 2021, Comcast extended that policy for the first time to its northeast division.
"This is an egregious action at a time when households and small businesses across the country need high-speed, reliable broadband more than ever but are struggling to make ends meet," the lawmakers added.
To help the Committee stay apprised about what they are doing to keep Americans connected during the ongoing health and economic crisis, the letter requests that service providers to submit answers to several questions by January 25, 2021.
In addition to asking if the ISPs participated in the FCC's Keep Americans Connected program, they are asking about whether they implemented price increases for fixed or mobile service since the start of the pandemic. They are also wondering if the service plans imposed a maximum data consumption threshold prior to March 2020 and if ISPs have modified or imposed any new maximum data limits on service plans or expect to do so within the next six months.
The Democrats in the committee are also asking if the service providers stopped disconnecting Internet service due to a customer's inability to pay during the pandemic and how many have been disconnected since March 2020 due to customers' inability to pay.
Data usage still climbing
Peak data usage on broadband networks continues to rise during a pandemic that is nearing the one-year point.
According to the NCTA's COVID-19 Dashboard, peak downstream usage among several US cable operators has climbed 34.7% since March 2020, while peak upstream usage has jumped 41.5% over that period.
According to data released this week by OpenVault, the percentage of subscribers using at least 2 terabytes per month reached 2.16% in December 2020, a 184% increase over 2019 that established a new monthly high for the 2TB "power users" group. The previous high was 1.32% in April 2020, shortly after pandemic-fueled lockdowns were imposed.
OpenVault said average data usage per subscriber in North America for December was 483 gigabytes.
— Jeff Baumgartner, Senior Editor, Light Reading, special to Broadband World News
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
Ziply Fiber, an operator that tangles with Comcast and Charter, has launched two multi-gigabit tiers in 60 urban areas, aiming for all markets by Q2 2022.
Elon Musk's nascent broadband will need to radically accelerate the rate of satellite launches – and navigate tricky supply chain logistics – if it's going to come close to fulfilling its global ambition.
MoffettNathanson questions whether mobile operators will have the network capacity and the right business metrics to back their aggressive stance and forecasts for fixed wireless home broadband.
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London
When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.
Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
Broadband World News
About Us Advertise With Us Contact Us Help Register Twitter Facebook RSS
Copyright © 2023 Light Reading, part of Informa Tech,
in partnership with