A Personal Coach to Improve Your Firm's Fitness
The biggest challenge facing fixed access network operators is keeping up with exploding demand for bandwidth. The second biggest challenge is demonstrating to stakeholders how they're keeping up. Investments to increase capacity, improve operations and delight customers must bring the returns they promise. But those same investments often increase network complexity, potentially compromising those returns.
Operators don't lack for ways to measure progress: there are hundreds of KPIs to choose from. What is more difficult is measuring what really matters most. This is particularly challenging when different departments, like planning, engineering and operations, use different data sets from the network for their different tasks. They each have a different view of what "good" looks like. If customer satisfaction drops 3% while network performance increases 5%, are you still moving in the right direction?
At Nokia, we've been applying some new thinking around this. Operators need better options that help them deliver best-in-class network performance within constrained opex budgets, right? What they could use – what their different departments could really use -- is an independent, verifiable and global way of indicating if performance is up or down.
While it's essential to measure a wealth of individual components, the fundamental measurement criteria all operators are interested in boil down to two things: Is the network delivering what it was designed to do? And is it performing well against industry best practices (i.e., competitors)?
Our Index provides a single, global score that tells you how well your network is performing. And because it's a standard, independent Index, it also benchmarks against other networks.
An independent health index provides clarity and a single point of focus on progress for all stakeholders, thereby delivering the following benefits:
Of course, once you've have assessed network performance, you'll probably want to change a few things for the better, which is why Nokia has Network Optimization Services. Together, our health-checks and fitness programs have already helped operators:
Come and find us in Hall 21b, stand E107, at Broadband World Forum, where we're open for business, and get your network checked in for a check-up.
— Eddy Vergauwen leads the global services marketing activities for Nokia's Fixed Networks. In that role, he is focused on market strategy and go-to-market for value-added services. Previous to his current role, Eddy spent ten years at Alcatel-Lucent in various positions in innovation management, strategy, business development and product management in an international context. He has over 20 years' experience in the Telecommunications and ICT hardware, software and services industries.
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Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London
When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues? We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.
Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
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