Information Resources
Content posted in June 2017
VIAVI App Note: Strategies for Managing WiFi Networks
Information Resources 6/19/2017
Managed WiFi services are a rapidly growing revenue source for residential service providers. Resolving customer WiFi problems helps improve customer relationships and the customer experience and provides the opportunity to upsell broadband services. This application note provides strategies for improving the customer experience and reducing customer complaints.
VIAVI App Note: The Benefits and Pitfalls of PNM Adoption
Information Resources 6/19/2017
Proactive Network Maintenance (PNM) is a three-letter acronym that has taken the cable industry by storm over the past five years, and while nearly every operator agrees that they would like to add these groundbreaking capabilities to their toolbox, the best path to achieving a successful implementation are less clear. In this application note we will examine this challenge and give real-life examples of the journey taken by a few companies in pursuit of this goal.
VIAVI App Note: How to Identify and Locate Copper Faults Simply and Quickly
Information Resources 6/19/2017
A TDR (time-domain-reflectometer) is a great tool to identify and locate copper faults. Any technician sent out for installation, repair, or maintenance should be able to use such a tool. First line field technicians not addressing copper faults will leave non-reliable service, cause additional operational costs on a repeat visit, and ultimately result in customer unhappiness and threat of churn.
|
|
|
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
ARCHIVED
Wednesday, September 14, 2022
1:00 p.m. New York / 6:00 p.m. London
When your broadband business adds new services and connected devices, do they also add complexity, slowing customer support teams as they navigate multiple data sources to uncover connectivity issues?
We’ve worked with hundreds of support teams to help them implement a subscriber experience management platform that gives greater visibility into subscriber issues. They can proactively troubleshoot amid complexity—improving the subscriber experience and raising customer satisfaction ratings like Net Promoter Scores.
Join this webinar with experts from Calix and global research leader Omdia who will share exclusive research about how you can:
- Simplify management of numerous data sources with end-to-end visibility
- Clear 90 percent of trouble calls in 24 hours and boost NPS +71 using predictive analytics, real-time insights and customer success practices
- Avoid common bottlenecks when upgrading to proactive support to ease disruptions to subscribers during implementation
|
Webinars
