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Latest Content tagged with Customer Experience (CX)
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Price is main driver of broadband provider choice – report
Broadband World News   10/14/2022   Post a comment
New JD Power survey demonstrates importance of cost and reliability and reveals above average customer satisfaction scores for Verizon and AT&T, but below average scores for Cox, Frontier and Spectrum.
Meter wants to be the AWS of commercial connectivity
Broadband World News   8/26/2022   Post a comment
'We just think spaces should come with Internet infrastructure,' said Anil Varanasi, CEO of Meter, a startup with $50 million in funding to change how commercial spaces get connected.
Fueled by fiber, Adtran forecasts a 'very bright future'
Broadband World News   8/5/2022   Post a comment
Adtran reported a strong Q2, fueled by fiber investments in the US and Europe. But supply chain constraints 'have negatively impacted our profitability,' said CEO Tom Stanton.
Calix goes all in on 'significant opportunity' in US
Broadband World News   7/26/2022   Post a comment
Calix reported 20% annual revenue growth and a 33% increase in US revenue, driven by 'significant opportunity ahead.' Still, said execs, the supply chain remains 'a war every day.'
Reliability paramount in home broadband, former Comcast CTO says
Broadband World News   6/9/2022   Post a comment
Multi-gigabit speeds to the home is on trend, but 'massive reliability' across every link in the local area network is critical, says Plume board appointee Tony Werner.
Consumer advocates push for ISP nutrition label to appear on monthly bills
Broadband World News   5/16/2022   Post a comment
Groups including Consumer Reports and Next Century Cities are calling on the FCC to add the forthcoming broadband nutrition label to customers' monthly bills for ease of access.
Calix services help customers become 'recession-proof,' says CEO
Broadband World News   4/28/2022   Post a comment
'And if our customers are recession-proof, then actually, we're recession-proof,' said Calix CEO Carl Russo on an earnings call with investors.
Comcast says network traffic still rising, but shifting to pre-pandemic patterns
Broadband World News   3/3/2022   Post a comment
Cable op says 2021 peak downstream traffic rose 11% and upstream traffic increased 5% from 2020 levels, while peak traffic has returned to later parts in the day as students headed back to school and some workers returned to offices.
Average data consumption eclipses half a terabyte per month – OpenVault
Broadband World News   3/1/2022   Post a comment
Latest data usage milestone enters the frame as broadband service operators continue to unleash and expand the reach of multi-gigabit speed tiers.
Here's what's changed for ISPs under new FCC rules for apartments
Broadband World News   2/15/2022   Post a comment
The new rules ban revenue-sharing agreements for ISPs and multi-tenant environments, require disclosure of exclusive marketing arrangements and close loopholes with indoor cable wiring regulations.
Calix reports strong Q3 but projects supply chain issues for 'entirety of 2022'
Broadband World News   10/26/2021   Post a comment
Speaking to shareholders, Calix CEO Carl Russo was optimistic about the company's ongoing success with small ISPs. But he notes Calix is experiencing the 'direct effects' of low global vaccination rates.
Adtran's Ronan Kelly: PON's potential paves way for progress
Broadband World News Video   10/13/2021   Post a comment
Ronan Kelly, Adtran's CTO for its EMEA & APAC regions, discusses the future of GPON as so many other PON variants are battling for the hearts, minds and wallets of network operators around the world.
Calix reports 59% revenue growth for Q1, driven by small customers
Broadband World News   4/28/2021   Post a comment
The communications cloud platform biz attributed its successful quarter to 'robust' demand and supply chain overperformance.
The FCC wants to know how bad your broadband is
Broadband World News   3/23/2021   Post a comment
The FCC announced it will start collecting 'first-hand accounts on broadband availability and service quality directly from consumers.'
BBWN Bites: US senators call for 100Mbit/s speed standard
Broadband World News   3/5/2021   Post a comment
Also in this roundup: CED releases broadband policy proposals; 2020 saw record growth for service providers; report shows 21% of US adults lack Internet; France sees 'unparalleled' FTTH progress, says Arcep.
15 million US households using mobile-only Internet – report
Broadband World News   3/3/2021   Post a comment
High costs and poor service has driven 12 million US households to cut the cord on their home broadband and go full mobile, says Parks Associates.
Operators in Australia and New Zealand get glimpse of post-pandemic broadband
Broadband World News   3/2/2021   Post a comment
Broadband operators can expect higher upstream traffic post-COVID, even as downstream returns to previous levels.
BBWN Bites: FCC approves $50 monthly broadband subsidy
Broadband World News   2/26/2021   Post a comment
Also in this roundup: West Virginia demands documents from Frontier; hopes are high for Starlink; Nextlink to expand in 11 states; Alaska Communications gets Xtreme.
Comcast extends data cap delay in the Northeast
Broadband World News   2/22/2021   Post a comment
Cable operator will wait to implement usage-based data policies in the region until 2022, altering an original plan to introduce those policies there in July 2020.
1-Gig and 1 terabyte users continue to climb
Broadband World News   2/12/2021   Post a comment
'Power users' who chew up at least 1 TB per month have doubled along a spike in the percentage of broadband subs provisioned for speeds of at least 1 Gbit/s, OpenVault finds in its Q4 2020 report.
Comcast postpones data cap fees in the Northeast
Broadband World News   2/3/2021   Post a comment
Agreement brokered with Pennsylvania's attorney general follows recent pressure by lawmakers urging Comcast to rethink timing of its new data policies for the region.
BBWN Bites: One in six can't afford broadband in UK – report
Broadband World News   1/29/2021   Post a comment
Also in this roundup: Report urges full fiber for Europe; Chattanooga's Gig City brings in billions; Salt shows its speed; CenturyLink, Frontier fall short.
Mass. lawmakers seek temporary ban on data caps, service shutoffs
Jeff Baumgartner   1/28/2021   Post a comment
Bill would prevent ISPs from turning off service for customers facing hardships, raising fees and implementing data caps for up to 60 days after the pandemic.
The Divide: NDIA's Angela Siefer on digital redlining
Broadband World News Video   1/28/2021   Post a comment
This week: Angela Siefer, executive director of the National Digital Inclusion Alliance (NDIA), on how digital redlining is holding communities back.
BBWN Bites: Pop goes Loon
Broadband World News   1/22/2021   Post a comment
Also in this roundup: Outgoing FCC chair releases 'confounding' report; SHLB announces policy agenda; Rogers ranked 'most consistent' by Ookla.
Charter yanks petition to drop ban on data caps
Jeff Baumgartner   1/20/2021   Post a comment
Large US cable operator has dropped an FCC petition to put an early end to condition that bans Charter from implementing usage-based data policies and cutting paid peering deals.
FCC OKs Frontier's Chapter 11 restructuring plan
Jeff Baumgartner   1/15/2021   Post a comment
Frontier expects to emerge from Chapter 11 in early 2021.
ISPs catch heat about data caps, price increases
Jeff Baumgartner   1/13/2021   Post a comment
Democratic lawmakers in the House Energy & Commerce committee are pressing the likes of Comcast, Altice USA, Charter, Cox and T-Mobile to detail their responses to the COVID-19 pandemic.
Hitron's DOCSIS sensor designed to streamline self-installs, cut capex
Jeff Baumgartner   1/8/2021   Post a comment
Vendor says low-cost coax testing device enables customers to verify a coax outlet before calling tech support and should help operators reduce unnecessary truck rolls and service calls.
Podcast: US Ignite on PAWRing up rural broadband
Broadband World News Video   1/6/2021   Post a comment
US Ignite's Mari Silbey shares how her organization is partnering across the industry to address broadband access in underserved areas.
Gigabit market on pace for continued growth in 2021 – report
Broadband World News   12/23/2020   1 comment
A new report from Omdia projects growth for the global gigabit market next year but warns providers to prioritize reliable service over ultra-high speeds.
Verizon and CFU lead as Frontier and AT&T lag the field in online gaming
Jeff Baumgartner   12/10/2020   2 comments
New PCMag study shows which ISPs – both big and small – are tops in latency and jitter performance.
NYC's Verizon settlement furthers the 'Master Plan'
Broadband World News   12/1/2020   Post a comment
A settlement requiring Verizon to connect 500,000 homes will help New York City further universal broadband goals outlined early this year in an 'Internet Master Plan.'
Comcast to go national with broadband cap
Jeff Baumgartner   11/23/2020   Post a comment
Cable operator is bringing its usage-based residential broadband data policies and unlimited data option to the northeast, where it grapples with Verizon's cap-free Fios service in certain markets.
Want fast Internet and affordable living? Study says move to Delaware
Broadband World News   11/18/2020   1 comment
Internet speeds in New York lag 25% behind Delaware, Virginia and Massachusetts, according to new speed-and-housing data from financial comparison site Money.co.uk.
Podcast: What's the story with satellite broadband?
Broadband World News Video   11/17/2020   Post a comment
This week: Jeff Baumgartner on the state of satellite broadband and what differentiates existing competitors.
Community broadband gets a boost on the ballot
Broadband World News   11/10/2020   Post a comment
Voters in two major US cities were in favor of municipal broadband programs, opening the door to more local competition for ISPs.
BBWN Bites: East beats West in US for broadband – report
Broadband World News   10/30/2020   Post a comment
Also in this roundup: Starlink to connect Texas school district; FCC earmarks $9B for mobile broadband; one third of UK households overpay for broadband.
Managed Wi-Fi: Why its time has come
Broadband World News   10/29/2020   Post a comment
As many more people work from home because of COVID-19 and Wi-Fi 6 continues to roll out, service providers need a solid managed Wi-Fi solution to keep customers satisfied.
Rogers sees broadband, IPTV growth slow in Q3
Alan Breznick   10/26/2020   Post a comment
As the Canadian economy reopened after the mass COVID-19 lockdowns of the spring, Rogers experienced substantially less sub growth for its broadband and Ignite TV services.
BBWN Bites: US counties unite on 'broadband task force'
Broadband World News   10/23/2020   Post a comment
Also in this roundup: 'ReConnect Program' commits over $560M in second round broadband grants; Verizon, AT&T celebrate broadband subs; Virgin Media, Google bundle up.
BBWN Bites: Google Fiber 'plants the speed' in Des Moines
Broadband World News   10/9/2020   Post a comment
Also in this roundup: Starlink nearly ready for public beta; USPS suggests it could support rural broadband; FCC to update its incorrect maps; California urges broadband action.
'Project Overcome' seeks new ways to close digital divide
Broadband World News   10/6/2020   Post a comment
With $1.945 million in NSF funding, US Ignite launches 'Project Overcome' to accelerate broadband delivery to unserved and underserved communities.
AT&T is 'making the digital divide worse' – report
Broadband World News   10/5/2020   Post a comment
New report from the Communications Workers of America (CWA) and the National Digital Inclusion Alliance (NDIA) calls out AT&T for 'digital redlining.'
Alaska Comm builds broadband infrastructure in the bush
Broadband World News   9/3/2020   Post a comment
Alaska Comm's Rick Benken shares the operator's approach to bringing broadband to the Alaskan bush and urban areas, in addition to discussing new challenges brought on by the pandemic.
Ericsson to help UNICEF map school connectivity
Broadband World News   8/26/2020   Post a comment
The Swedish networking company joins UNICEF's efforts to map school connectivity in 35 countries.
BBWN Bites: Plusnet has 'most-satisfied' customers, says Ofcom
Broadband World News   8/21/2020   Post a comment
Also in this roundup: ROKiT Cities launches 'help your neighbor' network; TIM reports fiber progress; CityFibre invests in Swindon; SpaceX raises $1.9B.
Montana delegate makes rural broadband appeal at DNC
Broadband World News   8/19/2020   Post a comment
A delegate made an appeal for rural broadband during the DNC's roll call nominating Joe Biden from the state of Montana, which ranks last in the US for Internet access.
BBWN Bites: States scramble to spend CARES cash
Broadband World News   8/7/2020   Post a comment
Also in this roundup: CityFibre rollouts; Italy to create a single broadband network; Vermont gets a broadband union; ‘Call of Duty’ causes traffic surge.
Virgin Media crowns itself UK gigabit king
Broadband World News   8/6/2020   Post a comment
In serving its Gig1 network to 3.6 million premises, Virgin Media tops Openreach as the largest gigabit provider and furthers its goal of reaching 15 million homes.
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Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.
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