Latest Content tagged with Customer Experience (CX)
Comcast to go national with broadband cap
Jeff Baumgartner 11/23/2020 Post a comment
Cable operator is bringing its usage-based residential broadband data policies and unlimited data option to the northeast, where it grapples with Verizon's cap-free Fios service in certain markets.
Comcast sees spike in 'xFi' usage
Jeff Baumgartner 4/23/2020 Post a comment
During the pandemic, cable op said it's seen a 57% increase in people tapping into a digital dashboard that helps broadband customers manage – and even pause – their home Wi-Fi network.
There's no wireless without wires, no 5G without fiber
Fiber Broadband Association 1/30/2020 1 comment
Operators such as Verizon have committed to investing in thousands of miles of fiber to support their 5G infrastructures, a vital component of this next-gen cellular technology that's expected to transform the world.
Calix CEO: 2020 Is a 'Year of Revenue & Profit Growth'
Alison Diana 1/30/2020 1 comment
Calix reported revenue of $120.19 million – up 4% – in Q4 2019, putting a bounce in the step of company president and CEO Carl Russo and a shine to Calix's ongoing transition from hardware vendor to a provider of platforms enabled by cloud, APIs and subscriber experience.
DOCSIS 3.1 Pays Dividends for Rogers in Q4
Alison Diana 1/22/2020 Post a comment
Deploying DOCSIS 3.1 across its entire footprint gave Rogers Communications the ability to offer speeds of up to 1 Gbit/s,
contributing to a broadband segement that generated about 60% of the Canadian operator's $3.05 billion (US) in Q4 cable earnings.
The State of States' Broadband Mapping
Alison’s Wonderland 1/7/2020 3 comments
The lack of an accurate broadband map means states and counties including Illinois, Georgia and Roanoke, Va., must tackle this issue themselves before spending their residents' money on deploying infrastructure.
Three Key Decisions Operators Must Make in 2020
Daniel Grossman 12/31/2019 Post a comment
Next year many operators must decide whether to invest more in HFC or go all-in to fiber, pick their PON and choose their managed-WiFi path, writes analyst Dan Grossman, who also recommends providers bundle managed WiFi and analytics to best serve residential subscribers -- and operators' own businesses.
US Rural Broadband Accelerates in 2020
Daniel Grossman 12/30/2019 Post a comment
Public-private partnerships, investor interest, self-help in rural areas and incumbents' return set the scene for a busy year of broadband deployment in the US countryside in 2020, writes Analyst Dan Grossman.
Verizon Touts Progress With NG-PON2
Alison Diana 10/30/2019 Post a comment
Verizon and Calix bonded four wavelengths in the lab, bringing Verizon closer to its goal of one unified network for multiple services, says Kevin Smith, vice president of network planning at Verizon, during Calix ConneXions 2019 in Las Vegas.
What Service Providers Should Know About WiFi 6
Partner Perspectives 10/18/2019 Post a comment
With WiFi 6, service providers are equipped to give subscribers high-quality support without the overhead associated with truck rolls or technician visits, writes Greg Owens, senior director of product marketing at Calix.
Necessity Is the Mother of Invention
Partner Perspectives 9/30/2019 Post a comment
Mark Weller of UK wholesale broadband provider Nextgenaccess discusses strategies for addressing the UK's urgent full-fiber requirements – today, because the country, people and businesses cannot wait.
Here's where you can find episode links for 'The Divide,' Light Reading's podcast series featuring conversations with broadband providers and policymakers working to close the digital divide.
As we have for the past two years, Light Reading will present our Cable Next-Gen Europe conference as a free digital symposium on June 21.
Charter has sparked RDOF work in all 24 states where it won bids. The cable op booked about $19 million in RDOF revenues in Q1, and expects to have about $9 million per month come in over the next ten years.
As we have for the past two years, Light Reading will stage the Cable Next-Gen Technologies & Strategies conference as a free digital event over two half-days in mid-March.
Launch of 2-Gig and 5-Gig FTTP tiers in 70-plus markets puts more pressure on cable ops to enhance their existing DOCSIS 3.1 network or accelerate their upgrade activity centered on the new DOCSIS 4.0 specs.