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Content posted in June 2017
VIAVI App Note: Strategies for Managing WiFi Networks
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6/19/2017  
Managed WiFi services are a rapidly growing revenue source for residential service providers. Resolving customer WiFi problems helps improve customer relationships and the customer experience and provides the opportunity to upsell broadband services. This application note provides strategies for improving the customer experience and reducing customer complaints.
VIAVI Infographic: Optimizing DOCSIS 3.1 Performance for Gigabit Services
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6/19/2017  
Find out about optimizing DOCSIS 3.1 performance with this infographic from Viavi.
VIAVI App Note: The Benefits and Pitfalls of PNM Adoption
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6/19/2017  
Proactive Network Maintenance (PNM) is a three-letter acronym that has taken the cable industry by storm over the past five years, and while nearly every operator agrees that they would like to add these groundbreaking capabilities to their toolbox, the best path to achieving a successful implementation are less clear. In this application note we will examine this challenge and give real-life examples of the journey taken by a few companies in pursuit of this goal.
VIAVI App Note: How to Identify and Locate Copper Faults Simply and Quickly
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6/19/2017  
A TDR (time-domain-reflectometer) is a great tool to identify and locate copper faults. Any technician sent out for installation, repair, or maintenance should be able to use such a tool. First line field technicians not addressing copper faults will leave non-reliable service, cause additional operational costs on a repeat visit, and ultimately result in customer unhappiness and threat of churn.




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